Overview
Our refund and returns policy lasts 30 days for annual memberships and 7 days for monthly memberships. If the applicable terms have passed since your purchase, we can’t offer you a full refund or exchange.
Refunds
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hi@neonlifeacademy.co.uk.
Sale items
Only regular priced items may be refunded. Sale items and those purchased with coupons cannot be refunded.
Need help?
Contact us at hi@neonlifeacademy.co.uk for questions related to refunds and returns.